Refund policy

Refund Policy

Thank you for shopping at Esole. We appreciate your trust in our products. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Eligibility for Refund:
To be eligible for a refund, you must return the product within 7 calendar days of your purchase. The product must be in the same condition as received and undamaged.

Refund Process:
After we receive your item, our team will inspect it, and upon approval, we will process your refund. The refund will be issued to the original payment method used during the purchase within 7 days. For credit card payments, please allow 5 to 10 business days for the refund to reflect on your credit card statement.

Damaged Products or Late Returns:
If the product is damaged or you initiate the return after 15 calendar days have passed, unfortunately, you will not be eligible for a refund.

No Exchanges, But Place a New Order:
We do not offer exchanges. However, we suggest placing a new order for the desired item. This ensures a smoother and faster process, allowing you to get the product you want without waiting for the return and refund.

Contact Us:
If you have any questions about our refund policy or need further clarification, feel free to contact our customer support team at [support@esolestudio.com] We are here to assist you.

Your satisfaction is our priority, and we look forward to serving you again for all your future shopping needs.